With so many different products and customization options available, we know that questions often arise, especially for large, commercial orders. We have answered some of the most common questions we get on this page, but please don’t hesitate to contact us if you can’t find the answer you’re looking for or if you would like to speak with a real human. Our friendly and knowledgeable staff is on hand to answer any questions you may have or help you start an order.
1. Do you deliver?
Yes, we schedule delivery on weekdays from Monday-Friday. Delivery is available along the I-5 corridor in Oregon and to the east and west of Eugene, Oregon.
2. What are your delivery charges?
Delivery charges are dependent on the distance and location. Contact us to get a quote for delivery in Oregon.
3. Will the delivery driver help unload and move the order to a location other than the curbside?
Yes, we always provide the best service that we can to our customers. However, additional charges may apply to accommodate your specific needs. Contact us to see if your request is included in the standard delivery charge or if additional fees will be applied.
4. Do you deliver on weekends?
We will occasionally deliver on weekends for special circumstances, but delivery is generally only scheduled for weekdays.
5. Do you ship outside of Oregon?
We do ship in the lower 48 states, but only finished products and we cannot ship anything over 8′ in length. Shipping can be arranged through us from our Eugene, Oregon facility with costs added to your final bill, or you can work directly with a preferred shipping provider. Products are shipped on pallets in an easy-to-assemble kit form. Assembly instructions can be found here. We do require a minimum order on some items for out-of-state orders.
6. Do you accept credit and debit cards?
Yes, we are pleased to accept Visa and Mastercard.
7. Do you accept Collect on Delivery (C.O.D.) orders?
Yes, but payment must be received in the exact amount only. No change will be given.
7. What is your return policy?
All returns or exchanges must be received in their original condition. For returns, we charge a 10% restocking fee with the original sales invoice. For most sale items, purchases are final and cannot be returned or exchanged. We also don’t accept returns or exchanges for special orders, which are final and must be paid for at the time the order is placed. We cannot accommodate cancellations for special orders.
8. What counts as a special order?
Certain customization options on our products are sometimes available as a special order only. These are features that fall outside of our normal offerings and take more advance notice to produce. Product features that are available by special order only are noted in the product descriptions. Once placed, special orders cannot be canceled or returned.
8. Do you do installations for decks or other projects?
No, we supply decking material, siding, and other redwood lumber to contractors and DIY customers. If you live locally and need installation services, we are happy to refer you to licensed contractors.
9. Can you design a deck or other projects?
We do not offer design, architectural, or construction services. We sometimes do offer advice for DIY customers on how to complete particular projects but are not responsible for any advice that we may give you.
10. Do you have stains or wood treatments for decks, tables, and other finished projects?
Yes, we carry quarts or gallons of Sun Frog sealer in mahogany, redwood, cedar, and clear. Read more.
11. Do keep all of the products listed on your website in your inventory?
No, we do not. However, if we do not have the product currently available in our inventory, we can fulfill orders in 2-3 days up to 3 weeks depending on the product and quantity ordered. Please note that these estimates do not include shipping duration.
13. Do you offer custom sanding or sealing?
We offer custom sealing only on the products we sell and custom sanding on lumber. Contact us to find out if we can help with your particular needs.